Privacy Policy
Last updated: October 23, 2026
This Privacy Policy explains how Pendivora collects, uses, discloses, and protects personal information when you visit pendivora.com, place an order, contact us, or otherwise use our services.
Pendivora is owned and operated by Baoding Ganxiangxun Catering Management Co., Ltd.
About Our Business
Pendivora is an online retail store operated by Baoding Ganxiangxun Catering Management Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through pendivora.com.
Personal Information We Collect
Depending on how you interact with our website, we may collect:
Contact information, including your name, email address, telephone number, billing address, and shipping address
Order and account information
Payment and transaction information
Customer service communications
Device, browser, IP address, and website usage information
Information collected through cookies and similar technologies
Marketing and communication preferences
Payment information may be processed directly by third-party payment providers. We do not directly store complete credit or debit card details.
How We Use Personal Information
We may use personal information to:
Process, fulfill, and deliver orders
Manage payments, returns, and refunds
Provide customer support and respond to inquiries
Send order confirmations and shipping updates
Operate, maintain, and improve pendivora.com
Detect fraud, unauthorized transactions, and security risks
Understand website activity and improve customer experience
Send marketing communications where permitted
Comply with legal obligations and enforce our policies
Where required by applicable law, personal information may be processed based on consent, contractual necessity, legal obligations, or legitimate business interests.
How We Share Personal Information
We may share personal information with trusted service providers that help us operate our business, including:
Website and e-commerce service providers
Payment processors and financial institutions
Warehouses, suppliers, shipping carriers, and fulfillment partners
Analytics and marketing service providers
Customer service and technology providers
Professional advisers or government authorities where legally required
We may also disclose information in connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets.
We do not disclose personal information for unrelated purposes except with your consent or as permitted or required by law.
Cookies and Similar Technologies
pendivora.com may use cookies and similar technologies to operate the website, remember preferences, understand website activity, improve performance, and support advertising where permitted.
You may manage cookies through your browser settings or available privacy preference tools. Disabling certain cookies may affect website functionality.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain transaction and business records, resolve disputes, prevent fraud, and comply with legal obligations.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
Access or correct your personal information
Request deletion of certain personal information
Obtain a portable copy of certain information
Restrict or object to certain processing activities
Withdraw consent where applicable
Opt out of certain targeted advertising or the sale or sharing of personal information where applicable
Appeal certain decisions regarding privacy requests where provided by law
To exercise an applicable privacy right, contact service@pendivora.com with the subject line “Privacy Request.”
We may request reasonable information to verify your identity before processing your request.
Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link provided in those communications or by contacting us.
You may still receive non-promotional communications relating to your orders, account, transactions, or customer service requests.
Children’s Privacy
Our services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.
International Data Transfers
Your personal information may be processed or stored in countries outside your place of residence.
Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
Orders, Delivery, Returns and Refunds
To make a purchase, select the products you wish to buy, add them to your cart, proceed to checkout, provide the required billing and shipping information, and complete payment. An order confirmation will be sent after your order is successfully placed.
Orders will be processed and shipped to the delivery address provided at checkout. Tracking information will be provided when available.
If you need to return a product, please contact us at service@pendivora.com for return instructions and follow our Return & Refund Policy.
Eligible refunds will be processed after the return or refund request has been reviewed and approved. Refunds are generally issued to the original payment method.
If you experience any issue with your order, delivery, return, or refund, please contact our customer service team at service@pendivora.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal obligations.
Any revised version will be posted on this page with an updated “Last updated” date.
Contact Us
For questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us.
Email: service@pendivora.com
Company Information
Brand Name: Pendivora
Company Name: Baoding Ganxiangxun Catering Management Co., Ltd.
Registered Address: Shopfront No. 4, North Building, Shuanglong Commercial Building, No. 5386 Changcheng North Street, Xushui District, Baoding City, Hebei Province, China
Email: service@pendivora.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.